r999's Privacy Policy

1 Introduction and Scope

r999 is an online entertainment platform that provides casino games, sports betting and other entertainment services for users in Bangladesh. We respect our members' privacy and are committed to protecting their personal information.

This privacy policy covers the following:

• What types of information we collect and how we collect it
• What purposes the collected information is used for
• Rules on sharing information with third parties
• Data retention periods and methods
• Members' rights and options for controlling their information
• Security measures and cookie policy

This policy applies to all users of r999's website, mobile application and other digital platforms.

2 Types of Information Collected

2.1 Registration and Identity Information

When you create an account, we collect the following information from you:

• Full name and date of birth (for age verification — minimum 21 years)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or other government-issued identity document details (where applicable)

2.2 Transaction Information

During deposits and withdrawals, we collect transaction records, amounts and payment method details. r999 currently processes transactions via bKash, Nagad and Rocket. The payment provider's own privacy policy may also apply to these transactions.

2.3 Technical and Usage Information

While you use the platform, some information is collected automatically, including:

• Device type, operating system and browser details
• IP address and connection duration
• Activity history on the platform (log data)
• Cookie and session data (see Section 7 for details)

2.4 Support and Communication Information

When you contact our support team via live chat or email, the details of that conversation are stored in our system.

3 Purposes of Using Information

r999 uses collected information for the following legitimate purposes:

3.1 Account Management and Service Delivery

Information is used to keep your account active, verify your identity and process deposits and withdrawals. For secure transactions, the minimum deposit of ৳300 and minimum withdrawal of ৳1,000 are also linked to your account.

3.2 Security and Fraud Prevention

We analyse transaction and usage patterns to detect and prevent unlawful activity, account hacking and financial fraud. This is essential for the protection of all our members.

3.3 Customer Support

To resolve your issues quickly and provide accurate assistance, the support team can view your account and transaction history.

3.4 Promotional Communications

With your consent, we may notify you about bonuses, promotions and important updates via SMS or email. You may opt out of these communications at any time.

3.5 Platform Improvement

Aggregate (anonymised) data is analysed to improve the user experience and identify technical issues on the platform.

4 Disclosure of Information and Third Parties

r999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

4.1 Payment Processors

Information necessary to complete transactions is shared with payment providers such as bKash, Nagad and Rocket. This information is used only for that specific transaction.

4.2 Technology Providers

The minimum necessary information is shared with technology partners who operate gaming software, security systems and infrastructure, and they are bound by strict confidentiality obligations.

4.3 Legal Requirements

Relevant information may be disclosed to comply with lawful orders from competent authorities or legal obligations. In such situations, we aim to disclose as little information as possible.

5 Data Retention and Deletion Policy

r999 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected.

5.1 Active Accounts

Account-related information is retained for as long as your account remains active.

5.2 Closed Accounts

Even after an account is closed, certain information must be retained for a defined period to meet legal and audit requirements. Once that period ends, the information is securely deleted or anonymised.

5.3 Transaction Information

Transaction records are retained for the period required by law for financial audit purposes.

6 Security Measures

To protect your information, r999 maintains multiple technical and procedural security measures:

• SSL (Secure Socket Layer) encryption — all data transmitted between the website and servers is encrypted
• Password hashing — your password is not stored directly; only an encrypted hash is kept
• Two-Factor Authentication — OTP is sent to detect suspicious login attempts
• Regular security audits — routine checks are conducted to identify vulnerabilities in the system
• Access controls — only authorised staff can access the information they need

However, no internet connection can ever be fully guaranteed to be secure. You are therefore advised to keep your password and OTP confidential and to log in only from secure connections.

7 Cookies and Tracking Technologies

The r999 website uses cookies and similar tracking technologies.

7.1 Essential Cookies

Without these cookies the site cannot function properly. They maintain login sessions, ensure security and handle core functions including balance display.

7.2 Analytical Cookies

Analytical cookies are used to collect statistical information such as which pages are visited most and where issues occur. They collect anonymous aggregate data.

7.3 Cookie Controls

Cookies can be rejected or deleted from your browser settings. Please note, however, that disabling essential cookies may cause some services to not function properly.

8 Members' Rights

As an r999 member, you have the following rights over your own information:

To exercise these rights, contact our support team. r999 is committed to maintaining a safe and responsible gaming environment — see our Responsible Gaming Guidelines for more details.

9 Protection of Minors' Information

All r999 services are strictly for those aged 21 and above. We do not knowingly collect information from any minor.

If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be deleted. Parents or guardians with any concerns about this are welcome to contact us.

10 International Data Transfers

Some of r999's technology partners may process data on servers located outside Bangladesh. For any such transfers, we ensure that the receiving party follows internationally recognised data protection standards.

Regardless of where servers are located, the protection standards set out in this privacy policy will always apply.

11 Policy Changes and Updates

r999 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Clearly announce the changes on the site
• State the update date at the top of the page
• For major changes, registered members may be notified directly

If you continue to use the site after a change, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

12 Relationship with Other Policies

This privacy policy is part of r999's overall legal framework. We encourage you to read the relevant pages to learn more about r999 and to understand the full terms of using the platform.

If you cannot find an answer to any privacy-related question, contact us directly through the contact section below.