Responsible Gambling at r999 — Stay Safe and Informed
When gambling causes stress rather than enjoyment, making the right decision matters most. r999 believes that safe and informed play is the only path to lasting enjoyment.
Our Commitment to Safe Play
r999 is an entertainment platform where you can enjoy casino games, slots and sports betting. But that enjoyment is only meaningful when it is controlled and informed. We want every user to understand that gambling or betting is not a source of income — it is purely entertainment.
Our Terms and Conditions clearly state that all activities on r999 are for persons aged 21 (twenty-one) or older only. If anyone under that age opens an account or attempts to access the platform, we reserve the right to close that account immediately.
We verify age when an account is created on r999. If a parent or guardian believes that a minor in their household is using this site, they can contact us directly — our 24/7 live chat is always available.
If you ever feel that your gambling habits are affecting your daily life, seek help without delay. Our FAQ section has basic information on responsible gambling. It is also completely normal to seek support from family, friends and professional counsellors.
Tools to Keep Yourself Safe
Deposit Limits
You can set a fixed limit on how much you deposit each day, week or month. Once you reach that limit, the system will automatically stop you.
Session Time Control
Decide in advance how long you will play in one session. When that time is up, a reminder or break message appears to help you stay aware.
Temporary Account Break
If you want to take a break for a while, you can suspend your account for a set period — from one day up to six months.
Self-Exclusion
If you feel you need a longer break, contact our support team to activate a permanent or long-term self-exclusion. Once in effect, this decision cannot easily be reversed.
Activity History Review
You can view a full history of your deposits, withdrawals and play in your account. Knowing your own spending patterns is the first step toward responsible gambling.
Direct Support
Contact r999's 24/7 live chat at any time to change limits or request self-exclusion. Our team is always ready to assist in Bengali.
Warning Signs of a Problem
If you notice any of the following signs in yourself, seek help right away.
Spending Beyond Your Budget
Depositing more than your set budget, or thinking about borrowing money to play, is a clear sign of a problem.
Chasing Losses
Continuing to play in order to win back lost money — known as "chasing losses" — is a dangerous habit.
Impact on Family and Relationships
Conflicts with family over gambling, or hiding your gambling habits from the people close to you.
Neglecting Work and Studies
Spending time gambling while leaving daily responsibilities or professional work unattended is a cause for concern.
Mood and Mental State
Feeling restless, irritable or anxious when you cannot play, or turning to gambling to relieve stress.
Losing Track of Time
Sitting down to play and having hours pass without realising it — this is a common sign of addiction.
Check Yourself
Answer the following questions honestly — if more than two answers are "yes", seek professional advice.
In the past three months, have you felt…
Where to Find Support
r999 Live Chat Support
Contact r999's 24/7 live chat service in Bengali or English. Our support team will help you set limits, take a temporary break or activate self-exclusion — with complete confidentiality.
Family and Loved Ones
Open up to your family about the problem. Support from loved ones can often be more effective than professional advice — there is no shame in it, speak up with courage.
Professional Mental Health Counselling
Speak with a psychiatrist or counsellor. Mental health services are available at government and private hospitals across Bangladesh — your doctor can point you in the right direction.
r999's Commitment to Responsibility
- Only users aged 21 and above may create and use an account — age verification at registration is mandatory.
- Deposit limits, temporary breaks and self-exclusion are activated immediately upon a user's request.
- If unusual playing patterns are detected, our team may reach out proactively.
- A full history of deposits and withdrawals is stored in your account — for complete transparency.
- No promotional messages are sent during an active self-exclusion period.
- Our support team speaks Bengali — you can get help directly in your own language for any issue.
- Gambling is not presented as a source of income — it is purely an entertainment activity.
Under r999's Privacy Policy, any information and communications related to responsible gambling are kept completely confidential and are not shared with third parties.
Simple Rules to Keep in Mind
Before you start playing, decide how much you can afford to spend and how long you will play. Once you reach that limit, stop — regardless of whether you are winning or losing. Remember, placing more bets to recover lost money almost always makes the situation worse.
Never play while drinking or when you are in an unsettled state of mind. It becomes harder to make sound decisions in that condition, and the risk of overspending increases. Play for entertainment, not as a way to relieve stress.
Take a short break after every betting or casino session. Spend time outside, talk with family or focus on another hobby. Keeping balance in your life is the key to lasting wellbeing.
To set limits on your account or to learn about any responsible gambling tools, contact r999's 24/7 live chat or write to us by email: [email protected] — the team is always ready to assist in Bengali and English.